Attach a screenshot if something looks off—especially with overnights or long breaks.
Contact Support
Need help with an edge case, bug, or a feature idea? We usually reply in 1–2 business days.
Helpful to include
- Your browser and device (e.g., Chrome 141 on Mac, iPhone 15)
- Exact steps to reproduce the issue
- Your weekly OT threshold and any rounding rules
Partnerships
Want to embed this calculator or license the logic? Email us—lightweight licensing available.
Send a Message
Common fixes before contacting
- Use 24-hour time to avoid AM/PM confusion for overnights.
- Enter unpaid break minutes or add a separate in/out for long lunches.
- Confirm your weekly OT threshold matches your workplace rule.
Support levels & response times
- General questions – usually within 1–2 business days.
- Bug reports (non‑blocking) – triaged within 1 business day; fixes prioritized by impact.
- Critical issues (e.g., calculator not loading) – reviewed ASAP.
Bug report template
Subject: Bug – [short title]
Browser/Device: Chrome 141 on Windows 11
Steps to Reproduce:
1) ...
2) ...
Expected:
Actual:
Attachments: (screenshot)
Overtime Settings: (e.g., 40 hrs/wk, OT 1.5x)
Partnerships & licensing
Want to embed this calculator in your product or white‑label it for internal use? We provide lightweight licensing and integration support. Email everydayroyalties@gmail.com with your use case.
Data privacy for support
Please do not send any sensitive personal information in support emails. Share only the details needed to reproduce the issue (screenshots of times are fine; redact names if required).
Known limitations
- Daily overtime and double‑time aren’t yet configurable in the UI (use weekly OT threshold; apply daily rules externally).
- OT multipliers are fixed at 1.5× for estimates (change your math if your workplace uses a different multiple).
- Some very old browsers may not fully support printing/export features.
Self‑serve help center (quick answers)
Overnight Setup
Turn on the overnight toggle for any shift that ends after 00:00 so the hours are credited correctly.
Rounding Policy
We display exact minutes. If your workplace rounds, apply rounding after subtracting unpaid breaks.
CSV Columns
Includes date, shift index, clock in/out, unpaid break, overnight, and totals. Import straight into your sheet or payroll.
Printing
Use Save as PDF for clean records. If columns wrap, set orientation to Landscape.
Service Level Guide
- General support: reply within 1–2 business days
- Bug reports: triage within 1 business day
- Critical incidents: reviewed ASAP
Feature request guidelines
- Describe the workflow and who benefits (e.g., “CNAs with 12‑hour overnights”).
- Include a small sample week that demonstrates the need.
- Mention any legal/regional rules you must follow.
Security & privacy notes
Don’t email sensitive personal information. We don’t need SSNs or payroll IDs to debug. Share only steps and screenshots (redact names if needed). See our Privacy Policy.
Escalation
If your calculator appears completely down, write “URGENT” in the subject with your browser, device, and a screenshot so we can prioritize.